Supernet Customer Care provides round the clock technical assistance to its customers. Our NOCs are constantly monitoring our client's connections and performance, and our customer support team is always on standby to provide immediate support and help to all customers.
Supernet encourages its customers to lodge their complaints at Servicedesk@super.net.pk
. In addition to our support staff, engineering and sales staff gets to receive complaints posted to this address. As per our procedure, only support staff takes the due action and mobilizes resources with the help of other departments.
Direct Helpline is the direct telephone contact with the Service Desk. We are pleased to immediately answer all phone calls. Problem occurring at any network node, regardless of geographical location, can be reported at this forum.
Whether you send an email or make a phone call to lodge a complaint, our support staff submits your report to our MIS system. It is an automated system which expedites information dissemination, keeps the track of complaints until they are duly addressed and coordinates among Service Desk, Engineering and Sales departments of Supernet. All in all, the whole machinery remains on its toes till the time your problem is rectified.
We stand committed to keep your network up and running.