We maintain a 24 x 7 operational service desk. We have equipped our front line support staff with different communicating instruments to receive your queries. They are trained to offer first level support right away. In case you need sophisticated answers, our staff adopts fixed procedures to discover details and gets back to you in due course of time. Should you demand to hold detailed discussion, our support staff is pleased to arrange a meeting for you with the concerned person.

Service Desk support@super.net.pk is the email forum that we encourage our customers to lodge their complaints at. Apart from our support staff, engineering and sales staff gets to receive complaints posted to its address. As per our procedure, only support staff takes the due action and mobilizes resources with the help of other departments.

Helpline - 111-78 73 76 - is the direct telephone contact with the Service Desk. We are pleased to immediately answer all phone calls. Problem occurring at any network node, regardless of geographical location, can be reported at this forum.

Whether you send an email or make a phone call to lodge a complaint, our support staff submits your report to our MIS system. It is an automated system which expedites information dissemination, keeps the track of complaints until they are duly addressed and coordinates among Service Desk, Engineering and Sales departments of Supernet. All in all, the whole machinery remains on its toes till the time your problem is rectified.

We stand committed to keep your network up and running.